Last updated: 6 October 2026
This policy explains how cancellation and refund requests are handled for internet connections facilitated through TelecomBazar, operated by Om Enterprises. The applicable payment recipient and the provider’s written terms determine the process.
1. Before you confirm or pay
Please review the selected ISP, plan, address feasibility, monthly/advance charges, taxes, installation and equipment costs, deposit, minimum term, cancellation conditions and refund rules in the written quote or provider terms. Final service and charges are confirmed by the ISP for your exact location.
2. Payment made directly to an ISP
In the usual process, customers pay plan and installation charges directly to the selected ISP. The ISP supplies and bills for the connection. Cancellation, disconnection, deposit adjustment and refund requests for those payments must be decided and processed under that ISP’s applicable policy and terms. Contact the ISP using the details on its invoice or order confirmation. TelecomBazar can help coordinate or follow up, but cannot promise that the ISP will approve a request or provide a particular amount or timeline.
3. Payment made to TelecomBazar
If a separate facilitation/service charge or managed-billing amount is collected by TelecomBazar, it should be disclosed in the written quote or invoice before payment. To request a review, email sales@telecombazar.com with your name, contact number, invoice/order reference, payment date and transaction reference, the amount in question, and a short explanation. Do not send passwords, OTPs, or full card/bank credentials.
We will check the invoice, payment record, services or coordination already provided, any applicable provider charges, the written terms shared before payment, and applicable law. Any approved refund or adjustment will be communicated and processed through an appropriate payment method. No fixed processing time is promised here; we will share the status when the review is complete.
4. After installation or service activation
Disconnection, unused-period adjustments, plan changes, service credits and post-installation refunds are subject to the ISP’s contract and policy. Request them through the ISP’s official customer-care channel. We can assist with escalation or coordination when requested.
5. How to contact us
For help with a cancellation or payment review involving TelecomBazar, email sales@telecombazar.com or call +91 88198 59427. Include only the reference details needed to locate your enquiry.
This policy does not remove any consumer right or remedy that cannot lawfully be limited. If this policy and a mandatory legal requirement conflict, the applicable law will prevail. See also our Terms & Conditions and Privacy Policy.